Don’t Be Stuck With A Deal Too Good To Be True
Erik Reader – Business Relations Specialist
The season of gift giving is fast approaching, and shoppers filled with generosity are starting their search for the perfect gift. The BBB advises consumers to be well-informed about companies’ return and exchange policies from where they are purchasing gifts.
Companies are not required by law to offer a return policy. Return policies are offered by stores as a mean of customer service, and public relations. While there are laws that cover return policies as a whole, there is not a single state or city in the United States that requires a company to take back the merchandise that you have purchased from them.
Although there may not be a universal policy for returns and exchanges, BBB advises you inquire about these items before purchasing:
§ Days to return: The number of days from purchase that you are allowed to return within.
§ Exchange policy: In case of incorrect merchandise, size, or fit (may exclude shipping costs).
§ Online return/exchange policy: May differ from in-store options. Can you return online purchases to store location?
§ Specialty merchandise returns: Often times different items, especially specialty merchandise has different return requirements.
§ Clearance & sale returns/exchange policy: The items deeply discounted to attract a shopper’s attention are subject to different terms of return.
Always make sure to keep your receipts. Without them, it will make a headache for both the consumer and the company. Gift receipts are also great to include with your gift – it is possible the recipient has grown since the last time you saw them!
For more advice on staying safe online this holiday season, and to see reports on thousands of online retailers, go to http://www.bbb.org/us/consumer-tips-holiday.